These Terms of Service (“Terms”) govern the supply of services by Claro Casa to its clients. By booking or using our services you agree to these Terms.
These Terms are between Claro Casa Property Management, based in Coimbra, Portugal (“Claro Casa”, “we”, “us”), and you, the client (“you”).
We perform non-licensed hands-on work ourselves (such as general handyman tasks, basic plumbing and electrical, weatherproofing, painting, land clearance and installations). Work requiring a licensed trade or heavy machinery is provided as Brokered Works. A full description of services and indicative pricing is available on request.
Tasks must be booked at least 24 hours in advance so the necessary equipment can be prepared. Subscriber work is scheduled on fixed Route Days. Requests made same-day or presented on arrival are treated as emergencies and charged at our emergency rates.
Most jobs are quoted individually. Any advertised “from” price is a starting point only and the final price depends on scope, quantity, access and materials. Jobs requiring a site visit may carry an assessment fee, credited in full against the job if you proceed and retained if you do not. Materials are charged in addition and itemised. Travel is charged separately under the Zone System, save for services stated to include local travel (such as real-estate media within Zones A and B). All prices are subject to applicable IVA (VAT).
Subscriptions are paid by standing order or auto-debit on the 1st of each month. Pre-paid bundles are payable 100% in advance. Projects are payable 50% as a deposit and 50% on completion. Non-subscribers may be asked to pay assessment or booking fees in advance. We may suspend services for overdue payment.
You authorise us to hold and use keys and access codes for the Property in order to provide the Services. We store them securely and anonymously as described in our Privacy Policy. You warrant that the keys and codes you provide are accurate and current, and that you are entitled to authorise our access; you must inform us of any alarm or insurance requirements. We are not responsible for losses arising from inaccurate or incomplete access information provided by you. If a key is lost we will notify you promptly; our liability is limited as set out in clause 14.
Monthly plans may be cancelled at any time; to avoid being billed for the following month, please cancel before the 1st of that month. Pre-paid bundles are non-refundable, as the discount reflects your commitment.
Where we source or supervise third-party tradespeople, we act as coordinator and not as the contractor. We vet contractors but are not responsible for their workmanship, materials, delays or defects. Our project-management commission (15%, minimum €50) applies as quoted. Where arranged, you may contract with and pay third parties directly.
Our inspections are visual and do not constitute a structural survey or any guarantee of condition. We are not liable for mechanical or system failures of existing installations (including HVAC, plumbing, boilers and electrics) that occur during routine operation, testing or inspection.
Deliverables are as described for the relevant package. Remote-buyer reporting is a visual condition report reflecting the personal observations of our representative; it is NOT a structural, legal or chartered survey and must not be relied upon as such. We make no representation as to the value, legality or fitness for purpose of any property. Where you commission media for a property, you are responsible for any necessary image rights and consents.
We clear vegetation to the specification agreed with you. However, the statutory obligation to maintain the Property, and any penalties for non-compliance, remain yours as owner. You are responsible for boundaries, permissions and any protected trees. We are not liable for regulatory fines or penalties.
You must provide accurate information and lawful access, maintain your own property insurance, obtain any required permissions or consents (for example from a condominium, neighbours or authorities), and ensure the Property is safe to work in.
We carry public liability and professional indemnity insurance. To the maximum extent permitted by law, our total liability for any claim is limited to the value of the services giving rise to the claim (or the amount recoverable under our insurance, if greater). We are not liable for indirect or consequential loss, nor for delays or failures caused by force majeure, including storms, wildfires, floods and civil emergencies. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under Portuguese law.
We may suspend or terminate the Services immediately if a client is abusive toward our staff or repeatedly breaches our fair-use policies. You may terminate in accordance with clause 8.
We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
Each party shall keep confidential the other’s non-public information obtained in connection with the Services.
Please raise any concern with us first by getting in touch. In accordance with Portuguese law, we provide an electronic complaints book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt. Consumers may also refer a dispute to the competent alternative dispute-resolution entity (RAL) and the relevant centre for the arbitration of consumer conflicts.
These Terms are governed by Portuguese law. The courts of the district of Coimbra shall have jurisdiction, without prejudice to any mandatory consumer-protection rights you may have.
We may amend these Terms from time to time. The current version and effective date appear at the top of this document; material changes will be notified to subscribers.
If any provision is held invalid, the remaining provisions continue in force. These Terms, together with the Privacy Policy and any written quote or subscription terms, form the entire agreement between us.
+351 913 119 096 • www.clarocasa.pt